Privacy Policy

SILVER ROOM recognizes the importance of personal data protection and is committed to respecting the confidentiality and protection of your personal data as defined by the EU Regulation 2016/679 on the protection of Personal Data (GDPR).

The Personal Data Protection Policy describes in a transparent manner how SILVER ROOM processes, collects, uses, stores and discloses the personal data of internet users (You) who visit the website (hereinafter the "Site") or the mobile application (hereinafter the "Mobile Application") of SILVER ROOM and use its services.

SILVER ROOM ensures that appropriate security measures are in place to protect your personal data against any form of unlawful processing.

For any information on the protection of personal data, you can consult the website of the CNIL (Commission Nationale de l'Informatique et des Libert├ęs) By using the Site or the Mobile Application, you agree to this personal data protection policy.

1 - Scope of application

1.1/ The Website and/or the Mobile Application is not intended for minors.

Consequently, SILVER ROOM does not knowingly collect personal data concerning minors without the consent of a parent or a person exercising parental authority.

By completing the transactions offered on the SILVER ROOM website, you warrant that you are at least 18 years old and capable of completing such transactions.

SILVER ROOM is committed to deleting any information concerning a minor that has been communicated to it.

1.2/ As part of your use of the Website and/or the Mobile Application, hyperlinks may be published on the Website and/or the Mobile Application which point to other websites or mobile applications which SILVER ROOM does not own. Consequently, SILVER ROOM does not control the latter. SILVER ROOM declines all responsibility for third party websites and/or mobile applications.

2 - The Data Protection Officer

The data protectio officer determines for what purpose and in what way your personal data is used.

The person responsible for the processing of the personal data transmitted is : SILVER ROOM SAS 64 RUE TIQUETONNE 75002 PARIS

For any information related to this policy of personal data protection you can contact the data protection officer.

3 - Categories of date collected

Personal data refers to any information relating to an identified or identifiable individual. A person is "identifiable" when he or she can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements that are specific to that person.

ccording to the purposes detailed below, SILVER ROOM may collect the following personal data:

  • The following personal information: name, first name, postal address, e-mail address, telephone number(s), gender, date of birth;
  • The following information concerning your profile: your login, password, IP address, connection data and navigation data;
  • Transaction information: including type of products purchased, quantity and price, order history, delivery incidents, complaints, event registrations, payment information (credit card number, bank account number (crypto or non-crypto) or cryptocurrency wallet ID or other payment information provided by you) or products you have viewed, pages you have visited (including date of visit) and actions you have taken on the site (e.g., placing a product in the shopping cart);
  • Information that you communicate publicly (for example when you give your opinion on SILVER ROOM or its products on the Website, the Mobile Application or SILVER ROOM's social networks);

If you do not wish to submit this data, even though it is required for the transaction, you will not be able to access the products and services offered by SILVER ROOM.

Some of this data is collected directly from you as a result of your actions on the Site and/or the Mobile Application (when you create an account for example), others are collected passively (use of cookies or browser tracers) and others may be transmitted by third parties (e.g. information published on third party sites or social networks concerning SILVER ROOM products or services).

In any case, the processing of personal data by SILVER ROOM is limited to the data necessary to achieve the purposes set out in its policy.

4 - When date is collected

SILVER ROOM may collect personal data when :
You create your user account on the Site and/or the Mobile Application;
You place an order or make a purchase on the Site and/or the Mobile Application;
You browse the Site and/or the Mobile Application and consult products;
You leave a review on the Site and/or the Mobile Application;
You contact customer service;
You participate in an event organised via the Site and/or the Mobile Application;
You take part in a SILVER ROOM satisfaction survey;
You give your opinion on SILVER ROOM's products or services on our social networks or on third party sites or social networks;
You register on our website to receive our newsletters and commercial communications.

5 - The purpose of collecting personal data

In general, SILVER ROOM uses your personal data on a lawful basis, to provide the services offered by SILVER ROOM (for example, when you make a purchase on the Site, the data collected is necessary for the execution of the services offered by SILVER ROOM), to meet legitimate interests or to comply with the law.

SILVER ROOM uses this data for one or more of the following purposes:

  • To handle customer enquiries:
    • Process your orders, deliveries of your purchases, follow-up of your orders (including invoicing);
    • Follow up on customer relations (including communicating with you about your account, answering your questions, managing your complaints);
    • Allow you to create a user profile on the Site and/or the Mobile Application
  • For security purposes, we process data to:
    • Improve the security of the Site and/or the Mobile Application (for example, certain browsing data is collected to ensure the security of our Site and to detect computer intrusion attempts);
    • Fight against the risks of fraud or any other reprehensible act that may affect the Site and/or the Mobile Application (for example, personal data are processed to secure payments and deliveries);
  • To improve the content and navigability of the Site and/or the Mobile Application and in particular :
    • To allow you to display some of your personal information linked to your profile when you make transactions on the Site or the Mobile Application;
    • To be able to personalise the products that are likely to interest you according to your purchase history;
  • For internal purposes, insofar as this purpose meets our legitimate interest:
    • Dealing with overdue payments and disputes;
    • To keep a record of transactions and other commercial documents to meet legal, administrative or audit requirements;
    • To enable us to carry out business analysis and statistics on our Site and our products to better understand our customers and analyse our Site activity (e.g. we measure the number of page views, the number of visits to our Site, the frequency of return visits to our Site);
  • For marketing purposes:
    • To send you, with your consent, our newsletters or commercial communications or emails personalised to the products you have viewed on our Site or purchased
    • To contact you, with your consent, about new products or events that may be of interest to you;

6 - Disclosure of Personal Date to Third Parties

SILVER ROOM does not rent or sell personal information, but may share your personal data, which is necessary for certain business purposes, in the following cases

With its service providers for the execution of subcontracted services necessary for the realization of its services in the framework of the purposes mentioned above and in particular:

  • Provider in charge of hosting the Site and the Mobile Application;
  • Service providers in charge of improving navigation on the Site and the Mobile Application (if you accept the use of cookies);
  • Service providers in charge of processing and paying for your orders;
  • Service providers in charge of SILVER ROOM's advertising campaigns (for example, to improve campaign targets);
  • Providers in charge of carrying out satisfaction surveys and marketing operations.
  • With certain business partners, with your consent, including event or marketing organizers. SILVER ROOM may share your personal information with trusted business partners. When you register for an event organized by SILVER ROOM, we may share your contact information and email address with other participants and organizers of the same event for purposes of communication and idea exchange;
  • In cases where SILVER ROOM is required or permitted by law to disclose personal data (e.g., in response to a lawful request by a legally authorized authority or court order);

7 - The period of retention of personal date

SILVER ROOM will retain personal data for as long as reasonably necessary for the purposes mentioned above or as long as permitted by law.

Below are the main retention periods for your personal data:

  • The personal data of prospects (Internet users browsing our site without making a purchase) are processed for the purposes mentioned above for a period of 3 years from the last activity carried out on the site;
  • The personal data of customers (Internet users who purchase at least one product on the Site) are processed for the purposes mentioned above for a period of 7 years from the last activity carried out on the site.

The data will then be archived and may be used for reasons authorized by law (payment, dispute, litigation ...) for the duration of the applicable statute of limitations. If your personal data is necessary for the establishment of SILVER ROOM's rights or to defend SILVER ROOM against legal actions, SILVER ROOM will keep your personal data until the end of the relevant retention period or until the final settlement of the relevant actions.

The data will then be deleted.

For more information on how long we retain your personal data for a specific purpose, you can contact us at the following email address

8 - How to exercise your rights regarding the use of personal data

In accordance with the regulation on the protection of personal data (articles 15 to 22 of the RGPD), you can exercise your rights to

  • Access all the data concerning you;
  • Rectify, update or delete any inaccurate, incomplete or obsolete data;
  • Request the portability of your personal data;
  • Request the deletion of your personal data if:
    • You have withdrawn your consent where such consent was a condition of the processing in question;
    • You have objected to the processing;
    • The processing of the data whose deletion is requested is unlawful;
    • The data is no longer necessary for the intended purpose
  • Request a restriction of the processing of your personal data;
  • Oppose the processing of your data;
  • File a complaint with the CNIL, in particular via its website;
  • Provide instructions on how you wish your data to be processed after your death
  • To withdraw your consent at any time when processing is carried out on this basis.

SILVER ROOM may refuse you access to your personal data in the specific cases provided for by the applicable laws and regulations.

SILVER ROOM has appointed a Data Protection Officer (DPO) to ensure the protection of personal data. To exercise your rights you may contact him/her at the following email address

SILVER ROOM may conduct identity checks before processing your request to ensure the confidentiality and security of your personal data.

If you are ordinarily resident in the European Union, Liechtenstein, Norway or Iceland, you have the right to file an application with your local data protection authority.

9 - Transfer of personal data outside the European Union

The Site and/or the Mobile Application are hosted on servers located within the European Union.

When you access the Site and/or the Mobile Application, please note that, if you are in a country other than the SILVER ROOM Site or Mobile Application, you consent to the transfer of your personal data to a country other than your own.

In the event that your personal data is transferred to countries outside the European Union that do not provide an adequate level of data protection, SILVER ROOM will take all necessary measures to secure the transfer and to ensure an adequate level of protection for the personal data transferred to these countries. In particular, such transfers may be governed by the standard contractual clauses validated by the European Commission on the issue of personal data protection.

10 - Cookies

A cookie is a file, generally of small size, which can be transmitted to your browser by a website you visit.

Overview of the cookies used:

SILVER ROOM uses cookies on its Site.

  1. Cookies necessary for the operation of the Site:

    These cookies are essential to the proper functioning of the Site and cannot be deactivated. They are essential for navigation on the Site. These cookies are not kept beyond the end of the consultation of the Site.

  2. Functional cookies to improve the performance of the Site:

    These cookies allow access to features designed to ensure your browsing comfort. They allow us to offer you optimized functionalities (for example, adapting the display of the Site to your terminal) and a more personal experience by collecting information when you consult a website. These cookies collect the following data: the language used, the times of connection to the Site, your consent to the use of cookies for audience measurement services, etc. These cookies are not kept beyond the end of the consultation of the Site.

  3. Cookies to measure the Site's audience

    You can opt out of audience measurement tracking by clicking on the check box below: you can opt out of tracking your browsing on this website. This will protect your privacy, but will also prevent the Site Owner from learning about your actions and creating a better experience for you and other users.

  4. Advertising cookies

    Advertising cookies are used to profile your interests in order to provide you with personalized and targeted content. They do not store personal information directly, but are based on your unique browser identification.

Cookies are kept for a maximum of 13 months.

Consent to cookies

With the exception of the cookies necessary for the proper functioning and security of our site, the user is free to set the parameters of the cookies by clicking here / by clicking on the tab "cookie settings" located on each page of the SILVER ROOM site

Deactivation of cookies

SILVER ROOM reminds you that deactivating cookies may prevent you from using certain features of the Site.

You can disable the use of cookies at any time and free of charge by selecting the appropriate settings on your browser. The steps to follow are different for each browser, but you can find instructions below:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Opera
  • Apple Safari

For information on other browsers, we invite you to consult the website of the browser developer.

You can also consult the CNIL website and in particular the following page on cookies.

11 - Confidentiality of personal data

SILVER ROOM is committed to using its best efforts to protect your personal data and to prevent any loss, alteration, destruction, misuse, unauthorized access or disclosure of your personal data as soon as we collect it.

Despite our best efforts, SILVER ROOM cannot guarantee the infallibility of this protection against data leakage due to unavoidable risks associated with the Internet.

It is up to you to be careful to prevent unauthorized access to your personal data. You are therefore responsible for maintaining the confidentiality of your password and account information. You should also ensure that you log off when using a shared computer.

12 - Changes to the Privacy Policy

This Privacy Policy may change due to legislative and regulatory developments or to reflect changes in the way we process personal data. An updated Privacy Policy will be posted on our site.

By continuing to use our site after the update, you accept the changes made.

You should check the 'Privacy Policy' tab each time you use our site to be aware of our practices and your rights.